General
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What is Dog Biz Pro?
Dog Biz Pro is an online, hosted software package designed specifically for Dog Professionals. Our software as a service (SAAS) package gives you the ability to manage your client information, dog details and class schedule quickly and easily from anywhere you have internet access, including your phone or tablet. Dog Biz Pro was designed to save you time and money by eliminating unnecessary paperwork so you can focus more of your time on growing your business!
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If after using your product I decide for what ever reason that I want to discontinue service what is the process and what access do you provide for me to retain my existing data?
If you do decide for whatever reason you do not wish to continue using our service, simply let us know in writing 30 days prior to cancellation. Before we terminate your service, you can use our reporting interface to export your client, dog, event and class data.
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Does the monthly hosting fee give me access to all of the services listed on your website or are there additional fees for specific functions?
Yes, the monthly hosting fee gives you access to all of the current features of Dog Biz Pro as well as any additional updates to the software modules you have purchased. As we branch out into other areas (daycare, boarding, grooming, etc) there may be additional monthly fees if you wish to add such modules.
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I am currently using another application. Can my data be imported?
Yes, your data may be able to be imported into Dog Biz Pro. It depends on the application you are currently using and the format into which you can export that data. Download our blank data import template and our data format sheet for more details.
Pricing
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What are the differences in the purchase and monthly fees?
The purchase price is a one-time payment that covers the setup of your own Dog Biz Pro site for your business. The monthly hosting fee is an on-going charge that covers the cost of bandwidth, server space, maintenance, nightly back-up of your data as well as any new updates to the software modules you have purchased.
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Do I have to pay the monthly hosting fee?
Yes, the monthly hosting fee is required since this is a web-based application. They monthly fee covers the items listed above.
Technical
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Where is my data stored?
Your data resides on our servers. This enables you to access your information from anywhere. Take your IPad or Tablet device to your classes and enter information real-time.
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What support do you provide to ensure I will always have access to my site?
Our servers reside in a national data center which provides 24x7 support and monitoring. They guarantee a 99.999% up-time. Should anything ever happen to the server we will work with them to have everything resolved asap.
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What support is available for the software?
Our support team is available Monday through Friday from 7am - 7pm CST via phone or email. We make every effort to respond to your emails within 2-4 hours during these business hours. If want to reach us by phone, please call (855) 364-2497. If we do not answer, please leave us a detailed message and we will return your call.
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What are the advantages of an online software package?
Online software packages or Software as a Service (SaaS) are the newest way to offer business software. Some of the advantages include: - There is nothing to install on your computer
- You can access the software from any location or device that has internet access
- You do not have to worry about downloading or installing updates on your computer
- Online software can more easily integrate with other online packages or websites
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What web browsers do you support?
Our main target browser is FireFox, but we do test our software on Internet Explorer, Safari and Chrome. If there is ever an issue with the software in one of these browsers we will support and fix it.
Security
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What protection / assurance do you have that my client data is safe?
Our servers are located in a national data center which gives you the assurance that the servers and the data are very well protected, via firewalls and monitoring tools. All of our sites are also protected by SSL (Secure Sockets Layer). With SSL your data is encrypted before it is transmitted over the web for even more security.
Features
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What if there is a feature I want to have added to the software?
We are constantly adding new features to our software package. If you have an idea of a feature you would like to see in our software, please send it to us!
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